Quantifying how much pressure relief an individual chair component provides is not possible as there are too many variables. For example, the use of Tilt-in-Space or Back Angle Recline will affect how pressure redistribution is being achieved. The individual components need to be viewed as a complete system. If there is a clinical need, replacing our WaterCell technology seat cushion and using a third-party cushion is possible. If this is the preferred clinical option, and depending on the size of the third-party cushion, it may be necessary to use a docking cushion. 

Yes, a service can be carried out on your chair. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this. If the chair was purchased directly from us, one of our Engineers will carry out a service on your chair. It may also be possible to take out a service plan.

We recommend comparing the chair’s maximum width with the doorways it would need to pass through to see if the chair will fit, as doorway widths can vary quite markedly. Chair Type & Maximum Chair Width:

HydroCare: 720mm

HydroTilt Small & Mini: 650mm

HydroTilt Medium: 730mm

HydroTilt Large: 830mm

HydroTilt XL: 850mm

MultiAdjust Medium: 790mm

HydroFlex Small: 590mm

HydroFlex Medium: 690mm

SmartSeat Small: 630mm

SmartSeat Medium: 720mm

SmartSeatPro Small: 630mm

SmartSeatPro Medium: 720mm

SmartSeatPro II Medium: 850mm

Overnight: 730mm 

Yes, it is possible to arrange a visit for your chair to be repaired. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this. If the chair was purchased directly from us, one of our Engineers will conduct a service call to repair your chair. In some instances, the engineer may need to visit a second time if the required parts need to be ordered from the factory, or your chair may need to be returned to the factory for repair.

Yes, it is possible to order replacement parts for your chair. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this. If the chair was purchased directly from us, don’t hesitate to contact the team to discuss the required parts.

We would only recommend using a charger supplied by CareFlex to ensure that the charger is compatible with the control box and actuators on our chairs. Using a non-authorised charger could result in issues like poor connection, longer charging times, damage to the battery, or even a fire risk.

We do not offer a buy-back scheme. Some of our previous customers have donated chairs to local hospices, care homes, and hospitals. Due to their longevity, some of our chairs have been purchased second-hand.

Our specialist seating is designed for indoor use and can be used to transport individuals from room to room. However, they are not designed for outdoor use and are not a replacement for a wheelchair.

Our seating is compatible with most Stand Assist Hoists. The transfer method and any additional equipment being used will be evaluated as part of the assessment process.

Yes, our chairs are compatible with Full Hoist Slings. The method of transfer and equipment used will be evaluated as part of the assessment process.

WaterCell Technology® is included as standard in most of our chairs. You can use an alternative seat cushion provided by a third party, but an additional Docking Cushion Tailored Solution may be required to ensure a correct fit. 

For new chairs, we recommend that these are delivered and set up by a trained Engineer or Assessor. If your order is for parts or accessories, it is possible to collect from our South Devon factory. 

CareFlex or one of our Trade Partners may assist with renting chairs. Please contact our Assessment Team to discuss options.