Our WaterCell Technology provides a reliable and dynamic pressure-relieving solution for individuals at medium to high risk of pressure injury. It enables the user to achieve a stable and functional posture without compromising pressure management and comfort. https://www.careflex.co.uk/info-centre/clinical-evaluations/1998-medical-devices-agency/ We cannot give our seating a Waterlow score. The Waterlow scale measures an individual’s risk of developing a pressure sore. The score comprises various contributing factors, many of which would not be addressed by seating alone—for example, nutrition, age, and body mass index. There should always be a holistic approach to posture and pressure care. With its functions and accessories, the chair should be utilised to distribute body weight more evenly, helping to redistribute the pressure. The user’s care plan is key when it comes to reducing pressure risk, as this should cover the initial set-up and positioning, transfers into the chair, and appropriate continued use.

Yes, a service can be carried out on your chair. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this. If the chair was purchased directly from us, one of our Engineers will carry out a service on your chair. It may also be possible to take out a service plan.

We recommend comparing the chair’s maximum width with the doorways it would need to pass through to see if the chair will fit, as doorway widths can vary quite markedly. Chair Type & Maximum Chair Width:

HydroCare: 720mm

HydroTilt Small & Mini: 650mm

HydroTilt Medium: 730mm

HydroTilt Large: 830mm

HydroTilt XL: 850mm

MultiAdjust Medium: 790mm

HydroFlex Small: 590mm

HydroFlex Medium: 690mm

SmartSeat Small: 630mm

SmartSeat Medium: 720mm

SmartSeatPro Small: 630mm

SmartSeatPro Medium: 720mm

SmartSeatPro II Medium: 850mm

Overnight: 730mm 

Yes, it is possible to arrange a visit for your chair to be repaired. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this. If the chair was purchased directly from us, one of our Engineers will conduct a service call to repair your chair. In some instances, the engineer may need to visit a second time if the required parts need to be ordered from the factory, or your chair may need to be returned to the factory for repair.

Yes, it is possible to order replacement parts for your chair. If the chair was purchased from one of our Trade Partners, we would recommend contacting them initially for assistance with this. If the chair was purchased directly from us, don’t hesitate to contact the team to discuss the required parts.

We would only recommend using a charger supplied by CareFlex to ensure that the charger is compatible with the control box and actuators on our chairs. Using a non-authorised charger could result in issues like poor connection, longer charging times, damage to the battery, or even a fire risk.

We do not offer a buy-back scheme. Some of our previous customers have donated chairs to local hospices, care homes, and hospitals. Due to their longevity, some of our chairs have been purchased second-hand.

Yes, there are User Guides available for all our chairs. Please download the guide you require here.

Our specialist seating is designed for indoor use and can be used to transport individuals from room to room. However, they are not designed for outdoor use and are not a replacement for a wheelchair.

Our seating is compatible with most Stand Assist Hoists. The transfer method and any additional equipment being used will be evaluated as part of the assessment process.

Yes, our chairs are compatible with Full Hoist Slings. The method of transfer and equipment used will be evaluated as part of the assessment process.

For new chairs, we recommend that these are delivered and set up by a trained Engineer or Assessor. If your order is for parts or accessories, it is possible to collect from our South Devon factory. 

CareFlex or one of our Trade Partners may assist with renting chairs. Please contact our Assessment Team to discuss options.